QUESTIONS & ANSWERS
Where do I find my booking code?
Your booking code is in the email you got when you signed up to Side by Side. Try to find an email from noreply@trippus.com with Confirmation Side by Side 2021 as the subject line. The booking code contains eight (8) characters and is located further down in the email, under your name.
Did you sign up as part of a group? If so, your team leader might have all your booking codes, so try to check with them.
I can’t find my booking code.
Ok, contact
digisupport@gso.se and we’ll help you out.
I haven’t signed up. Can I still do that?
You can sign up for Side by Side: Digital until May 21.
After that, you can sign up until June 18, but then some content may not be available to you. Sign up at
sidebysidegoteborg.com
What is Side by Side?
Side by Side by El Sistema is an international music camp that normally takes place in Gothenburg, Sweden every year. It’s organized by the Gothenburg Symphony Orchestra and an important part of the festivities surrounding Gothenburg’s 400 year anniversary. You can learn more about Side by Side at
sidebysidegoteborg.com
Ok. But what is Side by Side: Digital then?
Because of the coronavirus, we cannot gather all our participants in Gothenburg this year. Instead, we moved the whole camp online, so everyone can join in, no matter where they are. That makes Side by Side: Digital a unique music camp, and something we hope will be something really special to be part of. A memory for life, that we create together.
Do I have to use the email address I used when I signed up?
No, you can use any email address you want. Please keep in mind that you can’t use the same email address for multiple registrations.
Can I choose any track or instrument I like?
No, choose the track and instrument you signed up for. The content for the other tracks and instruments will be available once you sign in.
I want to join multiple tracks. And play more than one instrument. Can I do that?
No, unfortunately not. You have to pick one. However, whatever you choose, you will be able to find the content for the other tracks on the Digi Site.
Can I change my mind and switch track or instrument later?
No, you can’t switch track or instrument after you’ve created your account. But you can always find the content for the other tracks and instruments on the Digi Site.
I have a whole different question.
If you have a question about Side by Side: Digital you’re likely to find the answer at
sidebysidegoteborg.com, in our newsletters, in our social media, or on the Digi Site. If you have any technichal questions, please email
digisupport@gso.se, for anything else you can always reach us on
sidebyside@gso.se.
English
Svenska